LBC Terms and Conditions

  1. The customer hereby appoints Mail Boxes Etc. (hereinafter MBE) to take care of the consignment of his/her package to one or more of the following Couriers:

    LBC Express: www.lbcexpress.com

    which will take care of its delivery to the place of destination, and allow MBE to sign on his/her name and behalf the relevant waybill, the conditions of transport of which the Customer declares to be aware of as they are available at the websites indicated above. To this respect, the Customer is invited to read and/or to download the PDF version of the above-mentioned General Terms and, if the case, to keep them, activity which represents an onus of the Customer. The Customer, by undersigning this Form, confirms that he/she will autonomously take care of such an activity. Consignments accepted by MBE PH may still be subject to refusal to ship by the courier.

  1. All rates and applicable charges are subject to 12% VAT.
  2. MBE PH is liable, within the limits of the value declared by the customer, for the packing operations (only if performed by MBE PH), safekeeping and consignment of the parcel to the courier.
  1. MBE SafeValue:

    Additional Insurance – Customers may purchase MBE SafeValue Insurance through MBE PH to extend coverage beyond the standard.

    SafeValue offers broader protection for loss or damage based on the declared shipment value, subject to its specific terms and conditions.

    a.) Claims Procedure – Any claim for loss or damage must be filed within the official claim period prescribed by the courier or the insurance provider, and must include all required supporting documentation (ex: photos, invoices, packing proof). Failure to submit a claim within the prescribed period or without complete documentation shall release MBE PH, the courier, and the insurance provider from any liability or obligation to process such claim.

  1. Items must be declared in full value. The maximum liability of LBC Express in case of loss, damage, pilferage, or any other equivalent cause mentioned herein, will be limited to the amount that was declared. Claims must be made in writing and submitted to LBC Express within thirty (30) days from the transaction date. Processing of claims is within thirty (30) days after receipt of formal claims.
    • No offsetting of claims will be allowed.
    • No automatic deduction of claims from billing invoices. Claims shall be settled in accordance with the existing policies and claims procedures which will be provided separately by LBC.
  1. MBE Philippines Services Inc. and LBC Express shall not be liable for any delay due to acts of God or force majeure.
  2. Return To Shipper (RTS) transactions are billable. The same rate applies to all types of reverse logistics.
  3. Air cargo has limitations in some restricted items, such as volume and flammable contents of perfumes. A list of restricted items will be provided for your reference.
  1. Except for cases of willful misconduct and gross negligence, the liability of MBE PH is regulated by the following conditions:
    • MBE PH does not assume any liability with respect to the successful delivery of the accepted parcels or for the loss or damage of their contents, for whatever reason. In case of loss or damage of said parcels, MBE PH will – in the name and on behalf of the customer and extrajudicially only – request compensation from the courier or insurance provider. MBE PH shall not be held responsible for any refusal or denial of compensation by the courier or insurance provider and shall, in no event, be obliged to refund or indemnify the customer for any resulting loss or damage.
    • MBE PH does not assume any liability for the damage to parcels that have been packed by the customer. The liability of the courier for items that have been packed by the Customer is limited to the case of loss and not to the case of damage.
    • MBE PH does not assume responsibility for courier’s timely delivery. Any statement made by the MBE PH staff concerning the probable date of delivery represents merely an opinion. MBE PH does not assume responsibility for shipping delays on the part of the courier.
  1. For more information, please visit our website at www.lbcexpress.com