Mailbox Service Agreement

Subject to you observing these Terms and Conditions, we agree to provide you with a mailbox service, for the term, at the premises specified in the agreement, upon receipt of the payment.

Any words appearing in bold throughout this document have a specific meaning which we explain here:

“we” / “us” / “our”: Mail Boxes Etc. (UK) Limited – Registered in England: 3107457

“you”/ “your”: the person taking out the agreement and any additional individuals as named on the agreement, or authorised by you to collect postal packets from the premises

“mailbox service”: the provision of a mailing address for the receipt, holding and forwarding of postal packets

“mailbox number”: the mailbox number we issue which is a mandatory part of your mailbox service address

“Personal” / “Business” / “Premier”: types of mailbox service

“term”: the duration of your mailbox service agreement

“premises”: the Mail Boxes Etc. location operating your mailbox service

“agreement”: the contract under which we offer you a mailbox service

“payment”: the charges we apply to operate your mailbox service

“registration fee”: a one-off charge which covers the costs of setting up the mailbox service

“cancellation charge”: a fee levied to cover the reasonable costs of administration incurred in cancelling the mailbox service

“late payment fee”: a charge which is levied if you exceed our payment terms

“notice date”: the date on which we advise you of an action affecting your mailbox service

“postal packets” / “items” / “mail”: mailing envelopes, padded bags, post, packages, parcels delivered to the premises via postal service providers and couriers

1. Your agreement will consist of the following services
   1. We will provide you with a mailing address at the premises, including a mailbox number, for which you will pay a registration fee.
   2. If you request a physical mailbox at the premises, we will provide you with a key to that mailbox for which you will pay a fee.
   3. If you request a virtual address service at the premises, you can collect mail from the sales counter during the premises opening hours.
   4. Where 24-hour access is available at the premises and you select this option, we will provide you with door entry access for which you will pay a fee.
   5. You may use ourmailbox service address as the Registered Address at Companies House, provided that you comply with Companies House requirements and pay us a recurring fee for each company registered.
   6. We will receive all pre-paid postal packets addressed to your mailbox address on your behalf and, where applicable, will deposit the same in your mailbox.
   7. We will receive postal packets of special, registered or recorded delivery on your behalf provided that, if you refuse to accept any such item, you will pay any costs or fees associated with its refusal or return.
   8. We will receive postal packets requiring cash on delivery, subject to you making advance arrangements for their receipt and payment by us, to our satisfaction.

Payment

2. Your mailbox service is payable in full in advance. We may use a third-party provider to process your payment.
3. Where you have purchased the mailbox service online, you may cancel the order and receive a full refund provided we receive your request in writing to goodbye@mbe.uk within 24 hours of the purchase transaction. The mailbox service purchase will be considered live and operational once we have issued the mailbox number. Any cancellation of a Personal mailbox service, where the service has not been used, made up to 14 days after the first Payment, will incur a cancellation charge to cover administration costs. In all other circumstances clause 26 will apply.

4. Subscription customers:
   1. Where you have selected to pay in instalments, you approve our taking subsequent recurring payments automatically. The payment will be taken from your selected credit/debit card, registered at the time of the purchase, or any other valid card subsequently provided. A minimum term of 3 months applies to each agreement.
   2. You will provide valid credit/debit card details for the duration of the mailbox service. We will provide you with notification of the payment amount, to your registered email address, on each payment due date.
   3. We will notify you of any changes in price no less than 14 days prior to implementation.
5. If any payment or other sums are outstanding to us, we shall have a lien over all uncollected items until payment is duly made.
6. If you fail to make any payment, any postal packets received after the expiry of the existing term may, at our absolute discretion, be retained for up to 30 days pending Payment, and released on payment of any arrears and a late payment fee.

7. 1. Holders of a “Personal” mailbox service are entitled to the primary box holder’s name plus one different last name within the payment. A “Personal” mailbox may not be used for commercial purposes.
   2. Holders of a Business mailbox service are entitled to have up to 4 names listed as recipients of mail.
   3. Holders of a Premier mailbox service are entitled to have up to 10 names listed as recipients of mail.
   4. Additional names listed are subject to a monthly Additional Names Fee.

8. You may select a mail forwarding service. Mail will be forwarded to an address you nominate on an agreed basis, for which we will charge you a fee, in addition to the cost of materials and postage or courier charges each time mail is forwarded, payable in advance.
9. It is your responsibility to notify us in writing in advance, of any change in address, including Company Registered Address, or contact details, or any change to named recipients of mail, and any resulting changes in information required under section 22.
10. You authorise us and any of our representatives, at our discretion, to sign on your behalf for any deliveries addressed to your mailbox service address.